Air Con of Wakulla LLC

Reviews

• Steven Sullivan

  Jan, 09 2018
  ★ ☆ ☆ ☆ ☆
  First and foremost, Gary is a very nice and very knowledgeable man. I have used Air Con before and they were great so I called them again. The service was great and I was very happy. What really made me feel like a ripped off customer who doesn't matter to the company is Gary's wife Susan.
  I received the invoice for this last service, they replaced a motor. The charge was $450 for the motor. I was looking online to compare prices and I was finding these motors to cost $230. I went to Air Con and just wanted to talk about the price difference I found. Susan was very rude, she treated me like I wasn't worth her time and she was very busy and I was an inconvenience. She was almost appalled and thought I was accusing her of being a rip off. I know companies charge more than they paid for the product obviously but I was trying to make sure I wasn't paying double for a product. I would find that to be outrageous.
  Susan knows nothing about customer service whatsoever. It makes me feel that they are charging double for products by the way she was so offended. Also, Gary promised me a veterans discount, after my rude encounter with Susan, it was denied.
  Customer service goes a long way and there are plenty of other people offering AC services in the area. This company has lost my business and I want others to know that they may be charging double, Susan doesn't care about the customer and they really disrespected me and it is unfortunate, especially after they said I would get a veterans discount but then took it back.
  I will be contacting BBB.

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